MANAGED IT SERVICES

24x7 US-Based Help Desk

Headquartered in Philadelphia

Providing seamless and uninterrupted IT support is critical for organizations operating in dynamic and high-touch industries such as finance, family offices, and municipalities. A 24×7×365 user support service ensures that employees receive immediate assistance, minimizing downtime and maintaining productivity. Whether acting as your complete IT department or working alongside your in-house IT team, our service is designed to enhance efficiency, optimize IT operations, and align with key performance indicators to deliver high-quality support.

Workstation Management

A structured, process-driven approach to workstation management enhances productivity, optimizes costs, and ensures efficient operations. This service includes troubleshooting hardware issues and escalating cases to manufacturers when necessary. Standard workstation builds are maintained and updated semi-annually alongside regular maintenance updates.

Security is a key component of this service, ensuring that BitLocker encryption is enforced, safeguarding data from unauthorized access. Additionally, multifactor authentication is implemented to strengthen endpoint security, ensuring that only authorized users gain access.

Support Desk & End-User Assistance

A fully staffed IT support desk is available 24×7×365, offering personalized assistance to employees whenever needed. While the primary objective is to resolve issues efficiently, the service also focuses on proactive problem identification and resolution to minimize recurring incidents.

By leveraging an advanced ITSM platform, tickets are classified and documented systematically, enabling senior engineers to pinpoint pain points and drive continuous improvement. A priority-based ticketing system ensures that high-priority issues receive immediate attention, while a VIP support service guarantees that designated employees always receive expedited assistance.

Application Management

A dedicated team of IT professionals provides expert guidance on infrastructure design, implementation, and IT process administration. This includes advising on procurement strategies, logistics, IT capital investments, and cost reduction measures.

With extensive experience in managing highly sensitive data environments, the service ensures comprehensive network monitoring and management. Organizations can rely on expert oversight to enhance security, streamline IT operations, and align technology investments with business objectives.

Service Features

24×7×365 on-demand support to ensure immediate assistance.

Full management of Windows patching and updates to enhance system security.

Lifecycle management, including procurement, warranty tracking, and deployment.

Configuration management to maintain standardized workstation builds.

Automatic updates for commonly used applications to ensure optimal performance.

Regular IT environment audits to align with industry best practices.

Comprehensive design, implementation, and IT process administration for streamlined IT operations.

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